Four Benefits of IT Helpdesk Outsourcing

Better Response Time
Help desk support service’s main feature is Remote access, it provides control over devices even from a distance location. Remote access can save you a lot of money and labor cost, transportation, and materials. Response time to troubleshooting will be enhanced because someone will be 24/7 available for looking into problems. Not just response time is increase but downtime also minimizes. Sometimes Employees or teams don’t put effort as much as they should add to make a company grow, this can cause damage to your company’s revenue this problem can be Sorted out with outsourced IT help desk support.

Transparency in Prices
For a higher level of support, you need an expert team to sort out problems. By hiring outsourced help desk assistance, a company can save a lot of money, hiring outsourced help is always cost effective rather than hiring a full-time employee.

Increased Revenue
Outsourced help desk support provider are experts because of variety of companies they might have worked and maybe still working, they will provide high level of service that rivals or exceeds the level of customer service provided within your organization. They are more experienced than the in-house employees.

Increased Availability Support
Many companies work from 9-to-5 as per traditional schedule. However, many transactions or order are taken after these working hours if a customer gets instant support or get an answer immediately it leaves a great impression on a customer’s mind as compare to a company with no IT help desk outsourcing. If a customer doesn’t get an immediate response, they become irritated which is bad for a company reputation.
“Good customer service costs less than bad customer service.”
Sally Gronow

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Unfixable Thunderbolt flaws bypass computer access security

A Dutch masters student has found vulnerabilities in the Thunderbolt input/output port hardware design that lets attackers fully bypass computer access security measures such as Secure Boot, login passwords and full-disk encryption.

Physical access to computers are required however, to perform the attack that MSc student Björn Ruytenberg named Thunderspy.

The attack takes about five minutes, and leaves no traces otherwise.

Designed by Intel and Apple, and included in millions of Windows, Linux and Mac computers since 2011, Thunderbolt is a high-speed peripheral interconnect system that can daisy-chain up to six devices.

To achieve the high bandwidth of up to 40 gigabit per second, Thunderbolt devices use direct memory access (DMA) which researchers last year showed could be abused to fully take over computers.

Ruytenberg’s Thunderspy is a collection of seven vulnerabilities that break Intel’s Security Levels architecture for Thunderbolt versions 1, 2 and 3, which is allows users to authorise trusted devices only.

On Macs, running Windows or Linux within Apple’s Boot Camp emulator disables all Thunderbolt security, making attacks trivial to perform.

By exploiting the vulnerabilties, Ruytenberg created nine practical exploits.

These allowed him to create arbitrary Thunderbolt devices, and to clone already user-authorised ones and to obtain PCIe bus connectiivty to perform DMA attacks.

It is also possible to permanently disable Thunderbolt security and block all firmware updates, Ruytenberg found.

Plugging in malicious Thunderbolt cables, USB-C to DisplayPort or HDMI video output dongles or external hard drives could let attackers break into the vast majority of recent laptops and desktops, if they have physical access to the devices.

Apple and Intel have been notified of the vulnerabilties, which appear to be unfixable as they are likely to require a hardware redesign.

To mitigate against the Thunderspy vulnerabilties, Ruytenberg suggests to implement physical security if it isn’t feasible to disable the Thunderbolt controller entirely.

This includes only connecting your own Thunderbolt peripherals, and not lending them to anybody or leaving them unattended.

Users should not leave their systems powered on even with the screen lock enabled.

Suspend to disk hibernation or completely powering off systems instead of using suspend to memory sleep mode is also recommended for additional protection against Thunderspy exploitation.

Intel implemented kernel DMA protection last year which partially mitigates against Thunderspy.

The protective measure could reduce performance however, and in some cases causes compatibility issues with Thunderbolt devices that stop working, if their drivers don’t support DMA remapping.

Whether or not the most recent version 4 of Thunderbolt, introduced by Intel this year, is vulnerable is unknown at the moment.

USB 4 that was introduced last year supports Thunderbolt-based signalling, and Ruytenberg advised users to exercise caution until hardware designed with the new peripheral interconnect protocols has been tested to ensure the current vulnerabilities are addressed.

There could be further Thunderbolt vulnerabilties arriving, as Ruytenberg is continuing his Thunderspy research with a second part.

Ruytenberg has released the Spycheck free open source tool for Windows 7, 8.x and 10, and Linux kernel 3.6 and later, to help users find out if their systems are vulnerable.

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