Does Microsoft 365 include data backup?

Not by default. Microsoft's built-in retention settings are designed for short-term recovery, not full backup...

Managed Service

Microsoft 365 Support

Migration, security, and day-to-day support for Teams, SharePoint, OneDrive, and Outlook, so your business gets full value from Microsoft 365, not just the licence.

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1000 Mbps

Plans up to

99.9%

Uptime SLA

24/7

Bandwidth monitoring

Typical response

WHAT IT IS

What Is Microsoft 365 Support?

Microsoft 365 Support covers everything needed to plan, deploy, and run Microsoft's cloud productivity suite for your business, not just fixing problems as they come up. As a Certified Microsoft Partner, our support spans initial planning and licensing, migration and deployment, and the ongoing maintenance and optimisation that keeps Teams, SharePoint, Outlook, and OneDrive running smoothly as your business changes.

WHY IT MATTERS

Why Businesses Choose Managed Microsoft 365 Support

Microsoft 365 is a suite of cloud-based apps that let your team communicate, collaborate, and store files securely, wherever they're working from. Getting real value out of it takes more than an active licence; it needs the right configuration, security settings, and ongoing support behind it.

Company-wide meetings, chat and calls through Microsoft Teams, configured and supported end-to-end
Automatic updates and patching across every Microsoft 365 app, so nothing gets left on an outdated version
Real-time document collaboration and secure file sharing through SharePoint and OneDrive
Encrypted, policy-governed file storage with access controlled at the user and device level
Business-grade mailboxes through Outlook, sized and configured for how your team works
Licensing reviewed against your actual usage on an ongoing basis, not sold once and left alone

CAPABILITY

Next-generation business technology, managed end to end

Teams

Deployment and ongoing support for Microsoft Teams, so meetings, chat, and file collaboration work the same way for every team, on every device.

Azure

Guidance where Azure intersects with Microsoft 365 identity, single sign-on, and hybrid environments, handled by our certified consultants.

OneDrive

Secure, policy-governed file storage and sharing through OneDrive, with access controlled at the user and device level.

Outlook

Business-grade email hosting and support through Outlook, including mailbox migration, mail rules and shared mailbox configuration.

Access

Support and customisation of Microsoft Access databases where they're still part of your business's day-to-day workflow.

SharePoint

Planning, configuration and troubleshooting for SharePoint sites, document libraries and permissions.

INCLUDED IN THIS SERVICE

Every plan ships with the full delivery model.

Boost Productivity - Teams, SharePoint and OneDrive are configured to match how your business works, so staff spend less time fighting with the tools and more time using them.
Enhanced Security - Enterprise-grade protections, including multi-factor authentication, conditional access, and data encryption, are configured and monitored on your behalf.
Cost Savings - Right-sized licensing and reduced reliance on in-house training, so you're not paying for seats or features your team doesn't use.
Backup Support - Independent backup of Microsoft 365 data, email, files, and Teams content because Microsoft's own retention settings aren't a full backup and won't protect you from accidental deletion or a ransomware attack.

FAQS

Frequently asked questions

Planning and licensing, migration and deployment, day-to-day troubleshooting, security configuration, and ongoing optimisation across Teams, SharePoint, OneDrive, and Outlook, all under one service agreement.